# Home # How to ordero Looney Labs pyramid
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o Our games are displayed in several sections or "showrooms" linked from the Product Index. As you browse through and find games you'd like to purchase, simply click on the green W-shaped Kadon logo following the price. Your selections will be entered automatically on an electronic order form. Your purchases are not final until you authorize them at the end of the order form.

o To view your order form at any time while you're browsing, click on the green logo at the bottom of any category section. To get there, just click on any "BOTTOM" button.

oPrivacy policy: We never lend, rent or give our mailing list nor any customer information to anyone, not for love or money. Never have, never will. Nohow, no way. Period.

oPayment methods available for your convenience are:

Credit cards
  • American Express
  • Visa
  • Mastercard
  • Discover/Novus
  • Check or money order, in U.S. dollars drawn on a U.S. bank.
  • Cash in person only, please.
  • Inquire about direct electronic transfer on foreign orders.
o Shipping costs (from the following chart) will be automatically added to your order when you select your destination from the options on the order form:
  • Within the U.S., the greater of $6 or 15% of order total.
  • For Canada, the greater of $10 or 20% of order total.
  • All other countries, the greater of $25 or 25% of order total.

o Customs or duty fees on foreign orders may be charged to you by your home country when the package arrives. We do not charge or collect these fees and have no information about individual countries' policies. Please let us know if there are limits on purchases in your country, so that we can package your orders accordingly. We've heard of a couple of unpleasant surprises our customers received along with their packages and would like to spare you as much as possible.
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o Oversize Packages. On certain very large and heavy products, we will add a shipping surcharge to the automated shipping formula, so the total to be charged will be higher than shown on your order form. Affected products are so marked. They are: If you would like any of these items and want to save the shipping cost, please check our show schedule. If we exhibit in your area, reserve your purchase in advance, and we will bring it for you to pick up in person at the show.

o Undersize packages. The following products are small or very light and will be mailed first class when ordered singly. The minimum shipping rate automatically inserted by our order form will not apply. On these items we will manually discount the shipping by 33%. Thus the total charged will be lower than shown on your order form. Affected products are so marked. They are: These discounts do not apply when the items are part of a larger order where the shipping is calculated as a percentage, not a minimum. The percentage saves you more.

o Within the U.S. our preferred shipping method is by Priority Mail (U.S. Postal Service), unless you request another carrier. Outside the U.S., we ship by air as small packet or insured parcel post, unless you specify surface or other special arrangement.

We'll be happy to ship your gift orders anywhere in the world. The order form can show only one destination. Where multiple shipments go to addresses in different shipping areas, we will calculate the shipping costs separately for each after your credit card order is received. When paying by check or money order, please include the appropriate amount for each destination.
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o For Maryland residents only, 6% sales tax is automatically added. The order form will prompt you to check the appropriate box.

o We use a secure server to protect your personal and credit card information when you order on-line. A message will announce the secure transmission; simply click on "continue." You will then see the unbroken-key or closed-lock icons to confirm the secure status.

o The order form guides you to fill in your name, address, credit card number and expiration date, and other relevant data. If shipments are to be sent to addresses other than your own, please enter that information in the "special instructions and comments" section of the order form.

If you'd rather order by mail, you can choose the pay-by-check option, and an order page will be formatted for you to print out and mail to us with a check, money order or credit card number. Mail to:

Kadon Enterprises, Inc.
1227 Lorene Drive, Suite 16
Pasadena, MD 21122
USA

And, of course, you may phone or fax us, at 410-437-2163. From outside the U.S., please consult your international operator for access code or dialing information.

o Replacement parts — We offer a life-time guarantee of replacement parts for any Kadon games and puzzles, at a nominal cost. The completeness of a set is essential for its continuing enjoyment and beauty, and we have been committed to our products' integrity since 1980. Simply send us an email or write or phone us with the specifics of what you need: name of product, shape and color of piece required. We'll let you know the cost so you can send a check or money order. If you'd prefer to pay by credit card, you can do so by phone or we'll provide a personalized secure order form for you online.

o Printed catalog — You can view and freely print out the 24 pages of our condensed, black-and-white catalog from the links on the Print Catalog page, where you can also find out how to request a copy to be mailed to you instead. Our mailed print catalog is $4, refunded with your next order.

o Giftwrapping — During the Christmas season, November-December, we offer giftwrapping for your gift orders. To request giftwrapping of any specific package, please put a note into the special instructions space of the order form. We will add the cost of this service to your order total separately. The order form will not include this amount.

o Gift certificates — At any time of year, we offer gift certificates you can order in multiples of $25. When you order, we mail you a handsome form to fill out and give to your intended recipient, who can then select any item on our website and apply the certificate towards the purchase price. More details here.

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